ws-12-250-DC Not Booting

ambrose
Member
 
Posts: 6
Joined: Mon Dec 16, 2019 4:08 am
Has thanked: 0 time
Been thanked: 0 time

ws-12-250-DC Not Booting

Sat May 23, 2020 6:44 am

Hey guys,
I have got a ws-12-250-DC that does not respond to anything ..
The power LED comes on when i power it, i can also see the LEDS on inside come on , the fan comes on

I have tried the recovery tool following this guide https://forum.netonix.com/viewtopic.php?f=17&t=5902&sid=f7b6914a847b420930ac53b688eed9d1 but its stuck on tranfsering recovery file.tar.gz...

Has anyone had a similar issue..
Any ideas and pointers are appreciated..

Thanks

Image

User avatar
Stephen
Employee
Employee
 
Posts: 613
Joined: Sun Dec 24, 2017 8:56 pm
Has thanked: 64 times
Been thanked: 104 times

Re: ws-12-250-DC Not Booting

Tue May 26, 2020 2:02 pm

The best place to start would be using PuTTY (or equivalent) to watch the serial output on a fresh boot.

Post the results here. It might help us understand what the trouble is.

ambrose
Member
 
Posts: 6
Joined: Mon Dec 16, 2019 4:08 am
Has thanked: 0 time
Been thanked: 0 time

Re: ws-12-250-DC Not Booting

Wed May 27, 2020 5:41 am

Thanks for the response.

The switch does not spit out anything on serial when booting..
Take a look the putty image.
When i open the connection there is nothing on the terminal, even rebooting changes nothing..

ImageImageImage

ambrose
Member
 
Posts: 6
Joined: Mon Dec 16, 2019 4:08 am
Has thanked: 0 time
Been thanked: 0 time

Re: ws-12-250-DC Not Booting

Thu Jun 04, 2020 3:17 am

@stephen, any feedback..

User avatar
Stephen
Employee
Employee
 
Posts: 613
Joined: Sun Dec 24, 2017 8:56 pm
Has thanked: 64 times
Been thanked: 104 times

Re: ws-12-250-DC Not Booting

Thu Jun 04, 2020 9:22 am

Sorry just saw this one.

If there is no output at all on PuTTY, then there is likely a hardware failure, like the flash chip or vitesse core was damaged.

It will have to be RMA'd for repair.

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 9 guests