RMA Requests being ignored?

krakrenterprises
Member
 
Posts: 16
Joined: Wed Sep 25, 2019 4:40 pm
Has thanked: 0 time
Been thanked: 7 times

Re: RMA Requests being ignored?

Fri May 22, 2020 12:33 pm

BUY A DIFFERENT BRAND. YOU WILL GET EXACTLY ZERO HELP WITH NETONIX.

Believe me, this company will not be in business for long.

djboxny
Member
 
Posts: 26
Joined: Fri May 31, 2019 4:30 pm
Has thanked: 21 times
Been thanked: 1 time

Re: RMA Requests being ignored?

Mon May 25, 2020 11:34 am

I honestly dont get it, Hire more fucking people, fire people, sell the company. WTF is wrong with management. They keep saying ohh we are soo busy thats why. HIRE MORE FUCKING PEOPLE, GET A BIGGER WAREHOUSE. OHHH but we losse money on repairs bla bla bla bla, CHARGE MORE FOR REPAIRS. if your product is good people will keep buying it.

User avatar
Dave
Employee
Employee
 
Posts: 557
Joined: Tue Apr 08, 2014 6:28 pm
Has thanked: 1 time
Been thanked: 117 times

Re: RMA Requests being ignored?

Mon May 25, 2020 1:03 pm

sigh...I do my best to get Chris going on RMA's..as this currently under him...it will happen..sooner than later I hope..RMA portal is done, waiting for it to be released by Chris....sigh

User avatar
lligetfa
Associate
Associate
 
Posts: 1111
Joined: Sun Aug 03, 2014 12:12 pm
Location: Fort Frances Ont. Canada
Has thanked: 288 times
Been thanked: 366 times

Re: RMA Requests being ignored?

Mon May 25, 2020 8:59 pm

djboxny wrote:They keep saying...
OHHH but we losse money on repairs bla bla bla bla...


In the beginning, Chris wanted to build good will by doing out of warranty repairs. It might lose money but it's been buying good will. You don't get good will for free. You have to work hard TO EARN IT!

Drop the out of warranty repairs and you will be like Ubiquiti making throw-away kit. Customers might go back to Ubiquiti.

The other value that Netonix gained in doing the out of warranty repairs is good insight into how to make their switches better. If customers start throwing them away, you will not benefit from the post mortem.

Wake up Chris and smell the burning coffee!

Edit: I see Dave's post is the 555th and mine is the 1,111th.

djboxny
Member
 
Posts: 26
Joined: Fri May 31, 2019 4:30 pm
Has thanked: 21 times
Been thanked: 1 time

Re: RMA Requests being ignored?

Tue May 26, 2020 3:28 pm

i do not know what happened, i herd of your switches on a podcast and fell in love. I love them and your RMA worked perfectly until about September of last year, them all hell brook lose. Why dont you guys hire another tech or whatever mr Chriss is to do the RMA's charge a little more for the out of warranty work. people like are a willing to pay the extra cash for service.

djboxny
Member
 
Posts: 26
Joined: Fri May 31, 2019 4:30 pm
Has thanked: 21 times
Been thanked: 1 time

Re: RMA Requests being ignored?

Tue May 26, 2020 3:31 pm

Also, since RMA's were being done out of warranty the aftermarket on ebay grow, Prices for used netonix went up and this added more value to your brand. I felt confident that if i buy a new Netonix even after it is used and damaged i can just sell it on ebay. Mimosa also has a great RMA department.

krakrenterprises
Member
 
Posts: 16
Joined: Wed Sep 25, 2019 4:40 pm
Has thanked: 0 time
Been thanked: 7 times

Re: RMA Requests being ignored?

Wed May 27, 2020 6:59 pm

Any "Good Will" the company has built up is out the window at this point. Time to start fresh.

Please just validate my warranty coverage, and ship me replacement parts at a reduced rate ASAP. I will do the repair myself and throw the old board in the dump.

Just get moving, this is getting insane. Chris has obviously given up on running this company. Someone better step up and grab the reigns.

tsteele
Member
 
Posts: 2
Joined: Wed Jun 03, 2020 3:26 pm
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Requests being ignored?

Wed Jun 03, 2020 3:34 pm

We have had 11 switches awaiting repair since october last year as well. One response mid april and it was to tell me everything would be back to normal early May, no response since and no switches returned as of yet June 3rd. Not acceptable under any standards. Our company has started looking at other options after over a dozen emails and phone calls going unanswered.

If someone from netonix would like to reach out ASAP that would be advised.

Thank you,

Previous
Return to General Discussion

Who is online

Users browsing this forum: Bing [Bot] and 5 guests