RMA Procedure for Warranty and Repair

evansanders
Member
 
Posts: 5
Joined: Sat Aug 05, 2017 9:59 am
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Mon Jan 20, 2020 10:44 am

Trying to figure out what the current status is with RMAs. We have submitted a few and haven't heard anything. If there is a backlog, maybe we could help you out. I run a depot facility that could take care of the board swaps/reflashes for you. Just trying to get an ETA on when we can get out switches repaired.

User avatar
Dave
Employee
Employee
 
Posts: 544
Joined: Tue Apr 08, 2014 6:28 pm
Has thanked: 1 time
Been thanked: 115 times

Re: RMA Procedure for Warranty and Repair

Mon Jan 20, 2020 2:50 pm

Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.

He plans on hitting the RMA's again by months end.

evansanders
Member
 
Posts: 5
Joined: Sat Aug 05, 2017 9:59 am
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Mon Feb 03, 2020 3:40 pm

Dave wrote:Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.

He plans on hitting the RMA's again by months end.


Do we have any update on this? It is now February and still haven't heard anything back.

evansanders
Member
 
Posts: 5
Joined: Sat Aug 05, 2017 9:59 am
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Mon Feb 10, 2020 10:09 am

evansanders wrote:
Dave wrote:Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.

He plans on hitting the RMA's again by months end.


Do we have any update on this? It is now February and still haven't heard anything back.


Looking for any updates on an ETA. We really need to get our inventory fixed up for 2020. We are more than capable of doing the repairs ourself if we can buy the boards and flashing tool from you.

evansanders
Member
 
Posts: 5
Joined: Sat Aug 05, 2017 9:59 am
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Mon Feb 24, 2020 6:27 pm

Dave wrote:Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.

He plans on hitting the RMA's again by months end.


We are now at the end of February. Do we have any updates?

User avatar
Dave
Employee
Employee
 
Posts: 544
Joined: Tue Apr 08, 2014 6:28 pm
Has thanked: 1 time
Been thanked: 115 times

Re: RMA Procedure for Warranty and Repair

Mon Feb 24, 2020 6:58 pm

ya, they have started in RMA's again...if you can give me specific RMA's numbers I can get them done sooner than later...

evansanders
Member
 
Posts: 5
Joined: Sat Aug 05, 2017 9:59 am
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Tue Feb 25, 2020 5:13 pm

Dave wrote:ya, they have started in RMA's again...if you can give me specific RMA's numbers I can get them done sooner than later...


I haven't gotten a reply with an RMA# for any of my requests.

jgrill
Member
 
Posts: 2
Joined: Tue Oct 29, 2019 10:12 am
Has thanked: 1 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Tue Mar 17, 2020 10:23 am

Hi Dave,

Can you please give us an update on the status of our RMA’s sent 10/29/19.

RMA #3905 - #3909

Thanks for your help!

Jason Grill
(505) 988-9200
jgrill@cybermesa.com
Cyber Mesa Telecom

djboxny
Member
 
Posts: 13
Joined: Fri May 31, 2019 4:30 pm
Has thanked: 6 times
Been thanked: 1 time

Re: RMA Procedure for Warranty and Repair

Tue Mar 17, 2020 7:30 pm

Please help me with RMA 3888 can i send for a new RMA yet?

rickp
Member
 
Posts: 2
Joined: Sat Aug 06, 2016 12:18 pm
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Sun Mar 22, 2020 3:37 pm

Hi Dave,
We have an RMA received by you last Nov. RMA #3910. Could you provide a status update?
Thanks,
Rick

Previous
Return to General Discussion

Who is online

Users browsing this forum: No registered users and 9 guests