Switch RMA coming back to someone other than myself

[mhoppes]

I'm not sure what to do here. I have switch ec:13:b2:02:cb:5e which has a failed temperature sensor in it. It has not been repaired and as far as I know was purchased direct from Netonix. However, Netonix is saying it is out of warranty and was sold to someone other than our company that's on the other side of the country.

Can someone from Netonix assist please?