Trying to get a hold of someone.

JimmyOlsson
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Trying to get a hold of someone.

Wed Jan 22, 2020 6:24 am

Hello,

Been trying to contact someone at Netonix, but im not getting any replys by email.
This is regarding an RMA.

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Dave
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Re: Trying to get a hold of someone.

Wed Jan 22, 2020 10:29 am

Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.
He plans on hitting the RMA's again by months end.

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4000ft
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Re: Trying to get a hold of someone.

Sat Jan 25, 2020 4:34 pm

3 moths wait, with no response is not what i would expect from RMA, but at least now I know.
Thanks

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Dave
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Re: Trying to get a hold of someone.

Sat Jan 25, 2020 4:58 pm

ya, sorry, we are revamping how we do RMA's, and expect the process to get a heck of a lot faster going forward.

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Re: Trying to get a hold of someone.

Sat Jan 25, 2020 8:58 pm

any help on my RMA please? RMA
3888 it was delivered to you guys in October of last year

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4000ft
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Re: Trying to get a hold of someone.

Sat Feb 22, 2020 6:09 pm

Dave wrote:Chris, who handles our RMA's, has been taking a long deserved semi-vacation for the last couple of months to do some
major renovations on his house. It turned out to be a massive fix it before it breaks project, so his focus when
he comes into work when he gets a chance during the week has been on production, not RMA's.
He plans on hitting the RMA's again by months end.


Hi Dave, should I just forget about the switch?
4 months now, still no response from anybody.

Regards, Pavel

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Dave
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Re: Trying to get a hold of someone.

Sat Feb 22, 2020 6:25 pm

they have started (slowly) to work on RMA's, as we are slowly catching up on disty orders....I will mention your RMA number to techs.

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Re: Trying to get a hold of someone.

Tue Feb 25, 2020 1:49 pm

Mines has been there since October of last year RMA 3888

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Dave
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Re: Trying to get a hold of someone.

Tue Feb 25, 2020 1:55 pm

that one was done yesterday I believe, Ian will reach out to you.

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Re: Trying to get a hold of someone.

Wed Feb 26, 2020 12:47 am

thank god, its been forever i have not received a email yet,. i also initiated a RMA in November but never got a email

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