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Can't Make Account to Order from Website?
Posted: Tue Apr 05, 2022 5:35 pm
by uberdome
I created an account, but I am not receiving the confirmation email. I have clicked to have it resent a couple times. I have tried it from Firefox and Chrome in case there was some browser issue.
Any suggestions? I just need to order a fan - I usually get my Netonix gear from distributors so I've never setup an account here.
Thank you, Chris
Re: Can't Make Account to Order from Website?
Posted: Thu Apr 07, 2022 2:30 pm
by sirhc
Check spam folder
Whitelist netonix.com domain in email server and or spam filter
Re: Can't Make Account to Order from Website?
Posted: Thu Apr 07, 2022 3:56 pm
by uberdome
sirhc wrote:Check spam folder
Whitelist netonix.com domain in email server and or spam filter
It isn't in spam, I did check there before posting.
I do get emails from
forum@netonix.com successfully, I'm not sure why I wouldn't receive messages from other netonix addresess. I'll try whitelisting on the server and check again.
Re: Can't Make Account to Order from Website?
Posted: Thu Apr 07, 2022 4:20 pm
by uberdome
The email wasn't even getting to my spam as it was "quarantined" in Exchange 365 and labeled as "high confidence phishing" before even getting to the mailbox. I reported the false positive, but even whitelisting didn't work. Anyhow, I'm in now.
If anyone else has issues with Office / Exchange 365, check your Exchange Admin Center for quarantined messages.