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WS-12-250-DC [Not Booting]

Posted: Mon Dec 16, 2019 7:27 am
by ambrose
Hello Guys,
We have got a 12port 250W DC switch that does not seem to boot up , we can see LEDS lighting on the inside, the power LED flickers for a bit and then goes off .
The Fan does not run at all.
Any ideas ..thanks in advance

Re: WS-12-250-DC [Not Booting]

Posted: Mon Dec 16, 2019 11:40 am
by Stephen
Can you see any output at all on the serial console?
If you can send a screenshot of what it looks like.

If not, it sounds like the Unit needs an RMA.

Re: WS-12-250-DC [Not Booting]

Posted: Tue Dec 17, 2019 7:01 am
by ambrose
There is definately nothing from the console.
How do i file for an RMA ?
Thanks in advance

Re: WS-12-250-DC [Not Booting]

Posted: Wed Dec 18, 2019 12:56 am
by Stephen

Re: WS-12-250-DC [Not Booting]

Posted: Thu Dec 19, 2019 2:55 am
by ambrose
Thank you