Power supply Input Voltage and Current not registering

David Lee
Member
 
Posts: 24
Joined: Fri Jun 30, 2017 3:21 pm
Has thanked: 3 times
Been thanked: 1 time

Power supply Input Voltage and Current not registering

Thu Dec 21, 2017 2:07 pm

Upgraded from 1.4.7 to 1.4.8 abd the Power Supply Input Voltage and Current bar graphs do not register (0.0 and NaNa.undefinded). Not able to calibrate Power Supply Calibration. I did the upgrade on the bench with a 12VDC power supply. I rebooted several times with no luck.

User avatar
sirhc
Employee
Employee
 
Posts: 7347
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: Power supply Input Voltage and Current not registering

Thu Dec 21, 2017 2:17 pm

When you said reboot was this a reboot in the UI?

Try turning the power off for 10 seconds then power up.

How many watts is the power supply?

Should be at least 300 watts to handle the in rush demand of the WS-12-250-DC power supply.

Our SMART DC switches are designed to hook directly to battery banks where watts/amps are not an issue

viewtopic.php?f=6&t=3338&p=22052&hilit=+smart+watts+power#p22052

We do use power supplies here in the factory but they are large LAB commercial power supplies where we can control the voltage and monitor watts drawn and the power supply is the size of old 286 Computer.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

David Lee
Member
 
Posts: 24
Joined: Fri Jun 30, 2017 3:21 pm
Has thanked: 3 times
Been thanked: 1 time

Re: Power supply Input Voltage and Current not registering

Thu Dec 21, 2017 3:18 pm

Reboot(s) were at the User Interface.

Did try turning off for 10 seconds.

Watts were much greater that 300 (850)

I now have it on 36VDC (3 deep cycle batteries in series). Went through the upgrade process again with no hitches. Still no voltage or current and not able to calibrate.

User avatar
sirhc
Employee
Employee
 
Posts: 7347
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: Power supply Input Voltage and Current not registering

Thu Dec 21, 2017 3:26 pm

Your going to need to RMA it sadly.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

David Lee
Member
 
Posts: 24
Joined: Fri Jun 30, 2017 3:21 pm
Has thanked: 3 times
Been thanked: 1 time

Re: Power supply Input Voltage and Current not registering

Thu Dec 21, 2017 4:43 pm

Will do.

I also have one that will not power up at all (no light or fans). I'll send both.

Appreciate your help.

User avatar
sirhc
Employee
Employee
 
Posts: 7347
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: Power supply Input Voltage and Current not registering

Thu Dec 21, 2017 4:51 pm

David Lee wrote:Will do.

I also have one that will not power up at all (no light or fans). I'll send both.

Appreciate your help.


Make sure you get an RMA # for each separate unit. You can ship both in same box bt each needs own RMA #
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 30 guests