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Re: RMA Procedure for Warranty and Repair
Posted: Mon Aug 28, 2017 9:12 am
by Julian
To complete the RMA process please perform the following steps:1) Copy the form below and paste it into an email. One form for each switch, please.
Warranty or Repair: (your best guess as to which)
Forum name: (Your forum username)
Symptoms: (Please be as specific as possible)
2) Send completed form(s) in the body of an email to rma@netonix.com with the subject line "RMA Request"
3) An RMA number will be assigned and emailed to you.
4) Print the 2nd email and include it along with the switch inside the box. Proper packing will speed your repair and lower the cost. Things occasionally happen during shipment, which we are not responsible for. USE USPS AT YOUR OWN RISK -- It might get here, but maybe not quickly.
5) Ship your package to this address:
Attn: RMA # <your RMA number(s) here>
6) Once received, your switch will be opened, tested, and repaired. An email will be sent detailing the technician’s findings and the cost of repair, if any - A link will be sent for the appropriate repair service to be purchased through the webstore.
7) Once repair service is paid, we typically send the unit out the same business day, using your selected method.
Re: RMA Procedure for Warranty and Repair
Posted: Thu Sep 28, 2017 10:42 am
by n63guy
If I have multiple switches to send in with RMA #'s. Am I able to ship them out in one box with and one RMA sheet or pack each switch with its own RMA form?
Re: RMA Procedure for Warranty and Repair
Posted: Thu Sep 28, 2017 10:53 am
by Julian
I do prefer them to all be packaged together, it helps with organization once they get here. I need the RMA form for each switch, but most people stick them all in one file and then print that file.
Re: RMA Procedure for Warranty and Repair
Posted: Thu Jan 18, 2018 9:47 am
by Wireless-DSL
Hi,
i have an WS-12-250-DC with burned Ports (killed buy defective solar charger) PSU is working, can i order WS-12RB in Germany?
Re: RMA Procedure for Warranty and Repair
Posted: Sun Jan 28, 2018 4:21 pm
by ewolff06
Hello. I have a WS-24-400B switch that we managed to blow up 4 of the POE ports on. We were switching out old UBNT gear that runs on 24v to ePMP 2000 radios that run on 48v. The radios booted up fine connected directly to the switch but we started blowing up ports when we ran them through our surge suppressors.
http://www.l-com.com/surge-protector-in ... -protectorTaking these suppressors out of loop prevented this issue from happening so it was definitely these that caused the issue. We have them running through the UBNT suppressors now and they are running fine. The ports are definitely blown up because they show voltage on the ports with nothing plugged in.
We would like to send this in for repair, and obviously this is an issue we caused. My question is, do you offer some form of Advanced RMA replacement, or should we order a new switch and then RMA this switch? I have a spare 12 port but not a spare 24 port.
Re: RMA Procedure for Warranty and Repair
Posted: Sun Jan 28, 2018 5:54 pm
by sirhc
ewolff06 wrote:Hello. I have a WS-24-400B switch that we managed to blow up 4 of the POE ports on. We were switching out old UBNT gear that runs on 24v to ePMP 2000 radios that run on 48v. The radios booted up fine connected directly to the switch but we started blowing up ports when we ran them through our surge suppressors.
http://www.l-com.com/surge-protector-in ... -protectorTaking these suppressors out of loop prevented this issue from happening so it was definitely these that caused the issue. We have them running through the UBNT suppressors now and they are running fine. The ports are definitely blown up because they show voltage on the ports with nothing plugged in.
We would like to send this in for repair, and obviously this is an issue we caused. My question is, do you offer some form of Advanced RMA replacement, or should we order a new switch and then RMA this switch? I have a spare 12 port but not a spare 24 port.
No, we do not have advance replacement, sorry.
This is a year old switch but yes we will repair it.
Using EThernet surge protectors on passive POE switches i snot a good idea, even the UBNT surge suppressors because how they work is clamp all 8 wire together which is a short.
99% of WISP damake is from ground current not surges and surge protectors do nothing to protect against ground current.
Best practice is to make sure tower grounds are bonded to electrical service ground rods and possible add additional ground rods to electrical service ground rods.
Here are some good posts on grounding:viewtopic.php?f=30&t=2786&p=19279#p19279viewtopic.php?f=30&t=1816viewtopic.php?f=30&t=188viewtopic.php?f=17&t=1786&start=30#p13447viewtopic.php?f=30&t=1429
Re: RMA Procedure for Warranty and Repair
Posted: Mon Jan 29, 2018 8:13 pm
by jagman2020
Hi,
I just want to order some spares..
Living in Australia sending switches back for repair etc seems like a long process and would rather buy some spares, send the boards back for repairs..
I have purchased through your online shop but it said I need permission first to buy them.
Please let me know what the process is...
Re: RMA Procedure for Warranty and Repair
Posted: Mon Feb 05, 2018 9:31 pm
by Wireless-DSL
jagman2020 wrote:Hi,
I just want to order some spares..
Living in Australia sending switches back for repair etc seems like a long process and would rather buy some spares, send the boards back for repairs..
I have purchased through your online shop but it said I need permission first to buy them.
Please let me know what the process is...
Me too, I’ve byed the spare Board but nothing happens to my order, and I send e-mail and did not get answer! 14 Days and nothing happened!
Re: RMA Procedure for Warranty and Repair
Posted: Mon Feb 05, 2018 9:42 pm
by sirhc
Those boards on the site were priced for a DIstributor in another country that we are training to be a repair center, MSRP to end users would have to be a higher price.
Then there is the problem the board needs to be serialized by us else the board does not know what model it is or what its MAC is.
This is an issue we are discussing internally.
Re: RMA Procedure for Warranty and Repair
Posted: Wed Feb 07, 2018 4:12 pm
by Wireless-DSL
sirhc wrote:Those boards on the site were priced for a DIstributor in another country that we are training to be a repair center, MSRP to end users would have to be a higher price.
Then there is the problem the board needs to be serialized by us else the board does not know what model it is or what its MAC is.
This is an issue we are discussing internally.
No problem, you can get the serial if needed, and if i know that, my dealer can place this order too.