RMA Procedure for Warranty and Repair

User avatar
sirhc
Employee
Employee
 
Posts: 7346
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: RMA Procedure for Warranty and Repair

Wed May 02, 2018 9:56 pm

bpeach wrote:OK, will do! No rush, just wanted to make sure I was doing the right thing.

Thanks again, and best wishes to your family member.

Ben


Thanks Ben, its my mother in law, she probably will not be with us much longer but you never know, she will probably get better if for no other reason than to be a pain in my butt for many more years.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

bpeach
Member
 
Posts: 11
Joined: Sat Jan 14, 2017 4:57 pm
Has thanked: 2 times
Been thanked: 1 time

Re: RMA Procedure for Warranty and Repair

Thu May 03, 2018 11:13 am

sirhc wrote:
bpeach wrote:OK, will do! No rush, just wanted to make sure I was doing the right thing.

Thanks again, and best wishes to your family member.

Ben


Thanks Ben, its my mother in law, she probably will not be with us much longer but you never know, she will probably get better if for no other reason than to be a pain in my butt for many more years.


I'm very sorry to hear that; I know how difficult it is on the whole family, no matter how much of a PIA they are. Best wishes for all of you.

bpeach
Member
 
Posts: 11
Joined: Sat Jan 14, 2017 4:57 pm
Has thanked: 2 times
Been thanked: 1 time

Re: RMA Procedure for Warranty and Repair

Tue Jun 12, 2018 6:44 pm

Sure hate to bug you... I hope your MIL is doing better.

Just wondering about my two RMA's (2110 and 2111)... delivered to you on May 9, received by Peterka. No problem if you need more time, as we're not in a rush. Just want to make sure you aren't waiting on me for anything.

Thanks!

Ben

User avatar
sirhc
Employee
Employee
 
Posts: 7346
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: RMA Procedure for Warranty and Repair

Tue Jun 12, 2018 6:56 pm

Hunter and I will have completed all RMAs in the warehouse tomorrow.

Then I have to start emailing people with the results so should hear from us soon
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

bpeach
Member
 
Posts: 11
Joined: Sat Jan 14, 2017 4:57 pm
Has thanked: 2 times
Been thanked: 1 time

Re: RMA Procedure for Warranty and Repair

Wed Jun 13, 2018 9:58 am

Awesome! Thanks so much!
Ben

gunther_01
Member
 
Posts: 45
Joined: Mon Mar 16, 2015 12:27 pm
Has thanked: 1 time
Been thanked: 1 time

Re: RMA Procedure for Warranty and Repair

Tue Jan 08, 2019 11:43 am

Hoping to get an RMA number soon. Sent off the email last Wednesday morning...

User avatar
sirhc
Employee
Employee
 
Posts: 7346
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: RMA Procedure for Warranty and Repair

Tue Jan 08, 2019 5:06 pm

gunther_01 wrote:Hoping to get an RMA number soon. Sent off the email last Wednesday morning...


All RMA requests have been supplied.

If you do not have an RMA # then I would resend the request.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

jgrill
Member
 
Posts: 2
Joined: Tue Oct 29, 2019 10:12 am
Has thanked: 1 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Thu Nov 14, 2019 7:28 pm

Hello,

We have not received a response regarding five separate emails that were sent on 10/29 to rma@netonix.com. We are requesting repair for 3 switches and 2 under warranty. Please let us know if we will need to resubmit. Thanks!

User avatar
sirhc
Employee
Employee
 
Posts: 7346
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: RMA Procedure for Warranty and Repair

Thu Nov 14, 2019 8:30 pm

jgrill wrote:Hello,
We have not received a response regarding five separate emails that were sent on 10/29 to rma@netonix.com. We are requesting repair for 3 switches and 2 under warranty. Please let us know if we will need to resubmit. Thanks!


RMAs issued earlier today,see below and check your email.

From: Chris
Sent: Thursday, November 14, 2019 10:42 AM
To: 'Jason Grill'
Subject: RMA 3904 - 3909

Please include a print out of this email in the box with the returned units.
Please do not send back any power cords or mounting kits.
Make sure to package switch to not get damaged in shipping as you will get the same unit back.
Your switch will be evaluated to determine if the unit failed or was damaged.

If the unit was damaged or is out of warranty period there will be a fee to repair the unit else it will be returned fixed for free.
NOTE: RMA turnaround time will be longer than usual due to some internal issues and me needing some time off.

Please ship to:
Netonix
RMA 3904 - 3909
154 Earland Drive
Building 5C
New Holland, PA 17557

*******************************************************

RMA#: 3904
Warranty or Repair: REPAIR
Date:11/6/19
Forum name: ISAACU
...
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

rickp
Member
 
Posts: 2
Joined: Sat Aug 06, 2016 12:18 pm
Has thanked: 0 time
Been thanked: 0 time

Re: RMA Procedure for Warranty and Repair

Sat Jan 18, 2020 4:54 pm

Is it possible to get an update on how you are coming on your backlog? I got an RMA then sent in a device for repair. I have not heard any further information on how it is progressing. Thanks, Rick

RMA#: 3910
Warranty or Repair: Repair
Date: 11/1/19
Model: ws-12-250-DC
MAC: EC:13:B2:81:C6:76

UPS tracking:
Tracking Number 1Z7A6T280354299827 Weight 5.00 LBS
Delivered On 11/18/2019 9:46 A.M. Delivered To NEW HOLLAND, PA , US
Received By IAN Tracking results provided by UPS: 01/08/2020 11:05 A.M. EST

PreviousNext
Return to General Discussion

Who is online

Users browsing this forum: No registered users and 13 guests