New Unit bad Power cord

Byhalia14
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New Unit bad Power cord

Fri Apr 08, 2022 10:29 am

I received a new WS-8-150 AC switch from Netonix directly and the power cord is bad. I replaced with a different one from another switch and the switch powered up. How do I get a new power cord?

I reviewed RMA, but it asked for MAC address to start and the switch is fine, just a bad cord.

Thanks,

Troy

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sirhc
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Re: New Unit bad Power cord

Fri Apr 08, 2022 11:29 am

Send an email to rma at netonix dot com and explain you got a bad power cord along with the MAC address of the unit and order #.
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Byhalia14
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Re: New Unit bad Power cord

Wed Apr 13, 2022 5:30 pm

Thank you! Email sent to rma@netonix.com with image of switch details including MAC.

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Re: New Unit bad Power cord

Mon Apr 18, 2022 11:45 pm

No response back from RMA team to date. I'm assuming the email was received, but no confirmation email was noted on my side. Please advise on the timeframe for the RMA process for smaller items. It is not a major item like a bad switch, but critical for me as I do not have extra power cords available currently to use. Thanks!

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Re: New Unit bad Power cord

Tue Apr 19, 2022 9:29 am

AN extra power cord is being sent out to you today. I Just sent you an email with the UPS Tracking #

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