switch randomly rebooting

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paul.delaney
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switch randomly rebooting

Tue Sep 24, 2024 11:16 am

we are having a memory leakage problem. It takes about 9 months and results in the switch staying running but becoming uncontactable, then after a week or so the switch will randomly reboot. It is happening with DC and IDC models (WS-26-500)

RTGLW
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Re: switch randomly rebooting

Tue Sep 24, 2024 11:21 pm

What firmware are you running on them? Various memory leak issues have been solved in recent versions.

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Re: switch randomly rebooting

Fri Sep 27, 2024 6:38 am

we are running 1.5.14 on all switches

JeffreyS
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Re: switch randomly rebooting

Fri Sep 27, 2024 1:38 pm

1.5.16 has additional memory leak fixes. viewtopic.php?f=17&t=240

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Re: switch randomly rebooting

Sun Sep 29, 2024 3:40 pm

Unfortunately there is still a memory leak issue with 1.5.16 we believe to be related to discovery (RTGLW is still investigating) , the more devices on the same management IP space will increase this, disabling discovery and rebooting the host in most cases will stop it from happening. you can just toggle discovery when you need to use it, but running 1.5.16 is your best bet until newer stable releases release.

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Re: switch randomly rebooting

Mon Sep 30, 2024 4:53 pm

Cdev wrote:Unfortunately there is still a memory leak issue with 1.5.16 we believe to be related to discovery (RTGLW is still investigating) , the more devices on the same management IP space will increase this, disabling discovery and rebooting the host in most cases will stop it from happening. you can just toggle discovery when you need to use it, but running 1.5.16 is your best bet until newer stable releases release.


One of our units must have heard us talking. Looks like we had a switch reboot and most likely was because of a memory event. Looked at our other units and they all seemed to have higher memory usage then I was expecting.

I added a network monitor to track memory usage via SNMP to catch them before rebooting.

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Re: switch randomly rebooting

Sat Nov 23, 2024 7:55 pm

JeffreyS wrote:
Cdev wrote:Unfortunately there is still a memory leak issue with 1.5.16 we believe to be related to discovery (RTGLW is still investigating) , the more devices on the same management IP space will increase this, disabling discovery and rebooting the host in most cases will stop it from happening. you can just toggle discovery when you need to use it, but running 1.5.16 is your best bet until newer stable releases release.


One of our units must have heard us talking. Looks like we had a switch reboot and most likely was because of a memory event. Looked at our other units and they all seemed to have higher memory usage then I was expecting.

I added a network monitor to track memory usage via SNMP to catch them before rebooting.




Any updates?

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sirhc
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Re: switch randomly rebooting

Sat Nov 23, 2024 8:48 pm

paul.delaney wrote:we are having a memory leakage problem. It takes about 9 months and results in the switch staying running but becoming uncontactable, then after a week or so the switch will randomly reboot. It is happening with DC and IDC models (WS-26-500)


Upgrade to v1.5.21 - BEST VERSION EVER

Only known issue we have to solve yet is mono strand fiber SFP module talking to UBNT mono strand fiber to copper unit.

Memory fixed

SFP issues solved

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Re: switch randomly rebooting

Mon Nov 25, 2024 2:14 pm

j2840fl wrote:
JeffreyS wrote:
Cdev wrote:Unfortunately there is still a memory leak issue with 1.5.16 we believe to be related to discovery (RTGLW is still investigating) , the more devices on the same management IP space will increase this, disabling discovery and rebooting the host in most cases will stop it from happening. you can just toggle discovery when you need to use it, but running 1.5.16 is your best bet until newer stable releases release.


One of our units must have heard us talking. Looks like we had a switch reboot and most likely was because of a memory event. Looked at our other units and they all seemed to have higher memory usage then I was expecting.

I added a network monitor to track memory usage via SNMP to catch them before rebooting.




Any updates?


From Oct. 1 to today, all of our switches on 1.5.16 are running low on memory. Only commonality is SNMP being on. 1.5.17 is supposed to have this fixed so I needed upgrade all of them and hopefully they are good.

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sirhc
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Re: switch randomly rebooting

Mon Nov 25, 2024 9:52 pm

Many bugs fixed since v1.5.17

USE v1.5.21

If you report issues on any version but latest it will be ignored.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

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