RMA Status

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baendres
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RMA Status

Thu Apr 07, 2022 11:56 am

I shipped two switches in for repair on 2/15/2022

Number: 20220011
Date: 2/11/2022
Number: 20220012
Date: 2/11/2022


Both switches were shipped in the same box via UPS ground and tracking shows they were
delivered
on 2/17/2022. However I have not received any confirmation or communication at all.

Online status of both RMA's still only shows "issued"

Could some please give my an update?




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sirhc
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Re: RMA Status

Thu Apr 07, 2022 2:19 pm

Sorry your RMA got set to the side and buried, our fault.

Ian is entering the info and pictures of any damage into the RMA portal now.

So wait a bit then login to the portal and check.

I think he said those units were damaged but repaired so there will be a fee for the parts which will be explained in the comments section on how to pay for the repair(s).
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