v1.5.12 Bug Reports and Comments

DOWNLOAD THE LATEST FIRMWARE HERE
User avatar
sakita
Experienced Member
 
Posts: 200
Joined: Mon Aug 17, 2015 2:44 pm
Location: Arizona, USA
Has thanked: 87 times
Been thanked: 80 times

Re: v1.5.12 Bug Reports and Comments

Wed Apr 06, 2022 12:38 pm

Can confirm this behavior. In Netonix manager v1.0.20 multiple switches show a green ball and a very short uptime. Are they actually being polled? Is the status stuck? Don't know.

Three ways I have found to correct this:

- Disable polling on a switch. Wait a while and then re-enable it.
- Delete a switch from the list and then re-add it.
- Restart the Netonix manager (e.g. reboot the server)... and wait...

Also, when a switch is offline the manager will show a "Last seen:" date that makes no sense - e.g. a date from 4 months ago for a switch that was polling yesterday.
Today is an average day: Worse than yesterday, but better than tomorrow.

jpmoller
Member
 
Posts: 32
Joined: Thu Oct 03, 2019 3:24 pm
Has thanked: 7 times
Been thanked: 5 times

Re: v1.5.12 Bug Reports and Comments

Mon Apr 18, 2022 5:19 pm

I suspect there is a memory leak somewhere.

While I am only running v1.5.11, given the notes on changes between this version and 1.5.12, I wouldn't expect there to be a difference between the two in terms of memory management.
I have three different models of switches running v1.5.11 and all three of them are exhibiting constant decrease in available memory, and when available memory gets to 0 and something needs memory allocated (like web UI login), the switch reboots itself. Not great when this happens at peak times during the day.

We see the exact same issue on switches running any firmwares older than v1.5.5 and has been fine up to v1.5.8. But seems to have come back since the string of firmware versions trying to patch TLS support. Graphs below to show available memory linear regression.

WS-8-150-DC (last 90 days) - board rev F:
WS-8-150-DC Memory Leak.png
WS-8-150-DC Memory Leak



WS-12-250-DC (last 90 days) - board rev F:
WS-12-250-DC Memory Leak.png
WS-12-250-DC Memory Leak



WS-26-400-IDC (last 90 days) - board rev B:
WS-26-400-IDC Memory Leak.png
WS-26-400-IDC Memory Leak



The WS-8 and WS-26 are both new out of box.

User avatar
sirhc
Employee
Employee
 
Posts: 7347
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: v1.5.12 Bug Reports and Comments

Mon Apr 18, 2022 5:48 pm

I am running v1.5.11 and v1.5.12 on many switches not seeing this at all???

If you have services loaded such as Discovery Tab or Discovery protocols and so on try disabling them 1 at a time and narrow it down.

memory.png
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

jpmoller
Member
 
Posts: 32
Joined: Thu Oct 03, 2019 3:24 pm
Has thanked: 7 times
Been thanked: 5 times

Re: v1.5.12 Bug Reports and Comments

Mon Apr 18, 2022 7:03 pm

Thanks for that.

We have discovery enabled on all of our switches on our network (177 in total), so would be odd that we are only experiencing it now on the new firmware (and the old firmwares mentioned).

But I will test disabling these one-by-one over the following week and get back to you with results.

flameproof
Member
 
Posts: 22
Joined: Thu Sep 24, 2015 6:04 am
Has thanked: 0 time
Been thanked: 1 time

Re: v1.5.12 Bug Reports and Comments

Mon Apr 25, 2022 12:47 pm

I am trying to upgrade a WS-26-500-DC, board rev B, PSU FW version 70, PSU board rev A, running on v1.5.8, and I see the following after uploading the bin file:

"This switch is using a newer temperature sensor because the older one has become obsolete, thus it is not compatible with the firmware that you attempted to upgrade too. Please only attempt to perform an upgrade with firmware 1.5.3 or greater".

The switch is running 1.5.8, which is greater than 1.5.3, is this expected?

User avatar
sirhc
Employee
Employee
 
Posts: 7347
Joined: Tue Apr 08, 2014 3:48 pm
Location: Lancaster, PA
Has thanked: 1597 times
Been thanked: 1317 times

Re: v1.5.12 Bug Reports and Comments

Tue Apr 26, 2022 2:16 pm

flameproof wrote:I am trying to upgrade a WS-26-500-DC, board rev B, PSU FW version 70, PSU board rev A, running on v1.5.8, and I see the following after uploading the bin file:

"This switch is using a newer temperature sensor because the older one has become obsolete, thus it is not compatible with the firmware that you attempted to upgrade too. Please only attempt to perform an upgrade with firmware 1.5.3 or greater".

The switch is running 1.5.8, which is greater than 1.5.3, is this expected?


There must be a logic fail in v1.5.8 upgrade routine, simply upgrade to v1.5.9 then upgrade from there.

v1.5.14 is also available now but you still have to first go to v1.5.9 as the upgrade process is of the current version installed on unit.
Support is handled on the Forums not in Emails and PMs.
Before you ask a question use the Search function to see it has been answered before.
To do an Advanced Search click the magnifying glass in the Search Box.
To upload pictures click the Upload attachment link below the BLUE SUBMIT BUTTON.

Previous
Return to Hardware and software issues

Who is online

Users browsing this forum: No registered users and 13 guests