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Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Tue May 04, 2021 9:06 am
by michaeln416
How do I get an update on my RMA? I've not heard anything in a month. I sign into the RMA portal but only see my original notes.
Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Tue May 04, 2021 9:17 am
by sirhc
What is your RMA #
Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Thu May 06, 2021 8:30 am
by michaeln416
sirhc wrote:What is your RMA #
Yes. It is 20210056. Can we discuss this further over email or phone?
Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Thu May 13, 2021 10:15 am
by michaeln416
Still waiting.
Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Thu May 13, 2021 10:31 pm
by sirhc
I will check with Ian tomorrow and let you know.
Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Fri May 14, 2021 1:14 pm
by sirhc
We were holding all WS3 units as there was some issues with the boards (firmware) that needed worked out.
Ian will upgrade the firmware and ship out today.
You will be able to login to the RMA portal and get your tracking # by end of today.
Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Thu May 20, 2021 5:43 am
by michaeln416
sirhc wrote:You will be able to login to the RMA portal and get your tracking # by end of today.
Thank you!
It arrived the other day. I'm looking forward to getting this setup.
Re: WS3-14-600-AC arrived yesterday, can't log in
Posted: Wed Jun 02, 2021 12:11 pm
by Garnet
Please note that the switch mentioned here:
viewtopic.php?f=17&t=7045&p=35127&hilit=WS3#p35127 is the same switch being troubleshot in this thread.