WS-12-250-DC dead after about 1 month

[f.cucci@el-com.it]

Dears,

we have installed a new WS12-250-DC on our site but after about 1 month suddenly it turned off, led power was off also; there were no storms or surges, we have other netonix ws on same site and it was working good.
We have changed switch with a new one and now we would like to know how can we resolve the issue. Can we open switch to check inside if it is a power supply issue or we have to ask an RMA?

Please let us know.

Thank you, Francesco.

[Dave]

the best thing is to request RAM for the unit.

[f.cucci@el-com.it]

We are in Italy, do you seggest to request RMA in your wharehouse or from Varia Store, our distributor in Germany ?

Thank you.

[f.cucci@el-com.it]

PLS, can you answer me ? Where I have to ask for RMA, considering that we are in Italy ?

Thank you.