WS3-14-600-AC arrived yesterday, can't log in

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michaeln416
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Re: WS3-14-600-AC arrived yesterday, can't log in

Tue May 04, 2021 9:06 am

How do I get an update on my RMA? I've not heard anything in a month. I sign into the RMA portal but only see my original notes.

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sirhc
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Re: WS3-14-600-AC arrived yesterday, can't log in

Tue May 04, 2021 9:17 am

What is your RMA #
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michaeln416
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Re: WS3-14-600-AC arrived yesterday, can't log in

Thu May 06, 2021 8:30 am

sirhc wrote:What is your RMA #


Yes. It is 20210056. Can we discuss this further over email or phone?

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Re: WS3-14-600-AC arrived yesterday, can't log in

Thu May 13, 2021 10:15 am

Still waiting.

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sirhc
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Re: WS3-14-600-AC arrived yesterday, can't log in

Thu May 13, 2021 10:31 pm

I will check with Ian tomorrow and let you know.
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sirhc
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Re: WS3-14-600-AC arrived yesterday, can't log in

Fri May 14, 2021 1:14 pm

We were holding all WS3 units as there was some issues with the boards (firmware) that needed worked out.

Ian will upgrade the firmware and ship out today.

You will be able to login to the RMA portal and get your tracking # by end of today.
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michaeln416
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Re: WS3-14-600-AC arrived yesterday, can't log in

Thu May 20, 2021 5:43 am

sirhc wrote:You will be able to login to the RMA portal and get your tracking # by end of today.


Thank you!
It arrived the other day. I'm looking forward to getting this setup.

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Re: WS3-14-600-AC arrived yesterday, can't log in

Wed Jun 02, 2021 12:11 pm

Please note that the switch mentioned here: viewtopic.php?f=17&t=7045&p=35127&hilit=WS3#p35127 is the same switch being troubleshot in this thread.

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