RMA Status

terbonium
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RMA Status

Tue Aug 17, 2021 6:05 pm

It appears the repair has been completed for some time now. I've not seen the unit or heard that it is shipped.

Can you provide an update as when it will ship?

RMA 20200074
7/13/2020 9:52:36 AM: Issued
7/15/2021 12:53:36 PM: Status changed from 'Issued' to 'Received'
7/19/2021 12:22:24 PM: Status changed from 'Received' to 'Processing'
Boots- doesnt power on- ps failed. v1.5.5
Current Sensors-passed
MOSFETs-passed/passed
LINKs- passed
Other-attempted to flash power supply- still doesnt power.
Replaced/Fixed-installed new power supply
FEE-$0.00
7/19/2021 12:22:41 PM: Status changed from 'Processing' to 'Completed'

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Macabee
 
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Re: RMA Status

Wed Aug 18, 2021 9:25 am

Hello, so i just looked into this and i sent you an email explaining everything. But long story short, the address we have for your RMA is a PO box and UPS does NOT deliver to PO boxes. So i sent out an email earlier asking for a new address but my email didn't send. We have been having problems with our mail servers and it doesnt always send our emails out.

terbonium
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Re: RMA Status

Wed Aug 18, 2021 9:28 am

Thank you for the follow up! Replied by email of a new shipping address.

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